Support
Frequently asked questions
- What do I get for the membership fee?
- $199 per month gives you all four weekly reports — commodities, international markets and indices, option, crypto and spread opportunities, and FX and currencies — plus access to the complete archive of everything published previously, including editions from before you joined.
- How do I pay, and does it renew?
- You can pay by card or in crypto. Card subscriptions renew automatically each month and can be cancelled any time from your account. Crypto cannot renew automatically — there is no card on file for us to charge — so you pay again whenever you want another month, and we email you a few days before your access ends. Either way, NordStar Pro never handles your payment details, and you receive an access code once payment confirms.
- How do I cancel?
- If you pay by card, open your account settings and choose Manage billing — you can cancel there in a couple of clicks and keep full access until the end of the period you have already paid for. If you pay in crypto there is nothing to cancel: simply do not renew.
- How do I sign in?
- However you prefer: continue with Google, use an email and password, or have us email you a sign-in link. They all reach the same account, so you can switch between them freely.
- I paid but have not received my code.
- Codes are issued only after the payment network confirms the transaction, which can take a few minutes. Check your spam folder first. If it still has not arrived, contact support with the email address you used at checkout.
- How are the reports delivered?
- By email. Each notification contains a link into your member portal — never the research itself — so you will need to be signed in to read it. The report then renders page by page in the portal, charts included, on a phone as well as a desktop.
- Why does the link in my email ask me to sign in?
- Reports are for members only, so every link resolves to your member portal and checks your session before showing anything. After signing in you are taken straight to the report you clicked. This is also why forwarding a link does not give anyone else access.
- Can I share reports with a friend?
- No. Each report view is signed to your account and carries a watermark identifying it, and access is logged. Sharing your account or its contents is grounds for cancellation without refund.
- Is this financial advice?
- No. Everything we publish is for educational and informational purposes only. Please read the full disclaimer before acting on anything in a report.